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    SignVideo service for BSL customers

    Talk to us securely using sign language  

    See personalised prices

  • Our SignVideo service allows you to talk securely about your gas and electricity using British Sign Language (BSL). A BSL interpreter will relay your call to us, allowing you to discuss anything relating to your account.

    How to use our SignVideo service

    Use the link below to connect to a SignVideo BSL interpreter. Let them know you'd like to contact M&S Energy. They'll relay your call to a trained M&S Energy customer service adviser. You can explain what you'd like to discuss before they connect you.

    Watch the SignVideo guide on YouTube

    Our SignVideo service is available Monday to Friday from 8am to 6pm.

    What you need

    You'll need a PC or Mac with a webcam and the latest version of Microsoft Internet Explorer, Chrome (PC only) or Safari, plus bandwidth of at least 256kbp/s for uploads and downloads (we recommend at least 384kbp/s). If it's your first time using this service, you'll need to download a SignVideo BSL Live plug-in.

    You can also use an Android or Apple phone or tablet by downloading the SignVideo app. Once you've downloaded the app, you can then select the 'Use SignVideo now' link below to connect automatically.

    If you have any technical queries, please contact help@signvideo.co.uk or call 020 8463 1120.

    Use SignVideo now

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