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My energy account
Call 0345 078 3208
8am - 8pm weekdays8am - 2pm Saturdays
Our SignVideo service allows you to talk securely about your
gas and electricity using British Sign
Language (BSL). A BSL interpreter will relay your call to us, allowing you to
discuss anything relating to your account.
Use the link below to connect to a SignVideo BSL
interpreter. Let them know you'd like to contact M&S Energy. They'll relay your call
to a trained M&S Energy customer service adviser. You can explain what you'd like to
discuss before they connect you.
Watch the SignVideo guide on YouTube
Our SignVideo service is available Monday to Friday from 8am
You'll need a PC or Mac with a webcam and the latest version
of Microsoft Internet Explorer, Chrome (PC only) or Safari, plus bandwidth of
at least 256kbp/s for uploads and downloads (we recommend at least 384kbp/s). If it's your
first time using this service, you'll need to download a SignVideo BSL Live
You can also use an Android or Apple phone or tablet by
downloading the SignVideo app. Once you've downloaded the app, you can then select the 'Use SignVideo now' link below to connect automatically.
If you have any technical queries, please contact
firstname.lastname@example.org or call 020 8463 1120.
Use SignVideo now
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M&S Energy is unavailable in the Channel Islands, Isle of Man, Northern Ireland and Ireland. Terms and conditions apply.
M&S Energy is supplied under SSE and associated brands: Southern Electric; Scottish Hydro and SWALEC which are all trading names of SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity) and Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas), both members of the SSE Group. The Registered Office of SSE Energy Supply Limited and Southern Electric Gas Limited is 55 Vastern Road Reading Berkshire RG1 8BU. Marks and Spencer plc Registered Office: Waterside House 35 North Wharf Road London W2 1NW Registered in England & Wales No. 0214436.
More information about M&S Energy