Get in touch

If you've got no gas or electricity, or you suspect there might be a gas leak, head to this emergency guide

Don't spend a lifetime waiting on the phone

No one likes waiting for half an hour just to speak to someone, and only then start explaining why you're calling!

Email is the best way to get in touch with our customer service team.


Speak to us

If you have an urgent issue you can always call us for help.

Call us

Connect to our team through a British Sign Language interpreter

You will connect to a BSL interpreter via live video chat, then they'll ring through to our energy specialists to relay your question. Our free SignVideo service for Deaf BSL customers is available Monday to Thursday 9am—5pm, and Friday 9am—4pm.