collected by SSE Energy Supply Limited (trading as Scottish Hydro Electric, SSE, Southern Electric and SWALEC) in the course of operating the M&S Energy website at www.mandsenergy.com
(the "Website") and otherwise servicing M&S Energy customers. SSE Energy Supply
Limited is part of the Scottish and Southern Energy Group and is a company registered
in England (registration number 3757502) whose registered office is at 55 Vastern
Road, Reading, Berkshire RG1 8BU ("we" or "us"). Please note that the Website is
owned and operated by us, and we use M&S branding under licence from M&S. If you
have any questions about the use of personal information collected about you through
the Website, please contact us using the contact details supplied below.
collect from you, how we use your personal information and your rights to control
– by accessing or browsing this Website, you confirm that you have read, understood
policy in its entirety, you must not use this Website.
We respect your right to privacy and will only process personal information you
provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic
Communications (EC Directive) Regulations 2003 and other applicable privacy laws.
If you have any questions about how we collect, store and use personal information,
or if you have any other privacy-related questions, please contact us by any of
the following means:
The personal information we collect about you
When you access and browse this Website (including when you submit personal information
to us through data entry fields on the Website), we may collect the following information
- your name;
- your billing address and your supply address;
- your phone, fax, mobile and e-mail details;
- your payment card and bank details; and
- your energy supply details.
How we may store and use your personal information
We (or third party data processors acting on our behalf) may collect, store and
use your personal information listed above for the following purposes:
- to make this Website available to you and to provide you with content which is tailored
to your individual tastes;
- to administer your account, services and products;
- to identify you when you call;
- to help detection and prevention of crime, fraud or loss and to assist in debt recovery;
- to communicate with you on any matter relating to the conduct and/or provision of
energy services in general;
- to provide your personal information to M&S, as described below;
- with your consent, to contact you from time to time by letter, phone (including
by automatic calling units), fax, e-mail or SMS to inform you of SSE services or
products which SSE believes you may be interested in;
Other than disclosures we make to M&S and to third parties that we engage to act
on our behalf, we will not disclose, sell or rent your personal information to any
third party for commercial purposes.
However, if a third party acquires all (or substantially all) of our business and/or
assets, we may disclose your personal information to that third party in connection
with the acquisition. We may also disclose your personal information where we are
required to do so by applicable law, by a governmental body or by a law enforcement
In addition, we may also carry out credit and fraud prevention checks with licensed
credit reference and fraud prevention agencies and they will retain a copy of the
search. Information from your application and payment details of your account may
be recorded by these agencies and may be shared with other organisations to help
make credit and insurance decisions about you and members of your household and
for debt collection and fraud prevention purposes.
Finally, we may also collect anonymised details about visitors to our Website for
the purposes of aggregate statistics, reporting purposes and monitoring website
usage. However, no single individual will be identifiable from the anonymised details
we collect for these purposes.
How M&S may use your personal information
We will pass your personal information to M&S who will use it in accordance
M&S (and its group companies and authorised representatives) may contact you occasionally
with details of M&S branded products, services and special offers that it (or they)
think may interest you. However, M&S will not use your personal information for
any marketing purposes unless you have consented to this (either by indicating your
consent when providing personal information through this Website or where you have
separately given your consent to M&S).
We may transfer personal information that we collect from you to third party data
processors located in the European Economic Area that provide services on our behalf
in connection with the above purposes.
files which are placed on your computer by this Website and which collect certain
personal information about you. This enables us to tailor our service offering (including
the Website) to provide you with products and services which are more relevant to
your individual tastes. However, you may change your website browser settings to
reject cookies, although please note that if you do this it may impair the functionality
of this Website. For further information see our cookie page.
Whilst we take appropriate technical and organisational measures to safeguard the
personal information that you provide to us, no transmission over the Internet can
ever be guaranteed secure. Consequently, please note that we cannot guarantee the
security of any personal information that you transfer over the Internet to us.
You have the following rights:
- the right to ask us to provide you with copies of personal information that we hold
about you at any time, subject to a fee specified by law (currently £10);
- the right to ask us to update and correct any out-of-date or incorrect personal
information that we hold about you free of charge; and
- the right to opt out of any marketing communications that we (or any third party
to whom we have disclosed your personal information with your consent) may send
If you wish to exercise any of the above rights, please write to us (either by post
or by e-mail) at the address specified above.
Third party sites
This Website contains links to other websites operated by third parties. Please
through this Website and we cannot be responsible for personal information that
third parties may collect, store and use through their website. You should always