My Energy Account
Call 0800 9 754 754
08:00 to 20:00 Monday to Friday and 08:00 to 14:00 Saturday
We know that everyone wants an easy way to pay their bill. But we also know that what suits one person may not suit another. So we offer a wide range of payment options to suit every person and household.
To start, we'll give you a 6% discount each month just for choosing to pay this way. Better still, you won't have to worry about any unexpected debits, as costs are spread evenly throughout the year which means you can budget more easily.
It’s so convenient that it’s the most popular payment method with our customers. To set up a Direct Debit, phone us on 0800 294 3263^.
This gives you peace of mind because your bills will always be paid in full and you'll get 4% discount. The date the payment will be taken is shown on your statements.
To set up a Variable Direct Debit, phone us on 0800 294 3263^ and one of our expert advisers will set it up on your account. You'll need your bank account number and sort code to hand when you're in touch with an adviser.
Paying your bills online gives you the flexibility to pay anywhere and anytime you’ve got internet access. It’s quick, simple and you can use your debit or credit card. To pay online, you’ll first need to take a few moments to register for an online account. Once you’ve registered, you’ll be able to access your account 24/7. Your online account also lets you give meter readings, view your bills and more. If you're already registered to manage your account online, just log in to pay your bill.
Once you’re in your online account, just select the service you wish to pay e.g. gas or electricity, then click the ‘Make payment’ button and follow the instructions on the screen.
If we receive full payment within the time shown on your bill, we'll give you a 2.5% discount off your next bill. If you register for an online account, you'll be able to make a payment, view your bills and update your meter reading online.
Or you can pay your bill online. As well as the convenience of paying online, you’ll also be able to view your bills and submit a meter reading. If you're already registered with our eServices, just login to pay your bill.
Our postal address: M&S Energy, PO Box 13, Havant, PO9 5JB. Please make the cheque payable to 'M&S energy' and write your customer account number on the back so your payment is made to your account. But please, don't send us cash in the post as unfortunately things can go astray on the way.
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^We may monitor your call to help improve our customer service.
#Source: www.energysavingstrust.org.uk
*Receive £10 M&S voucher per fuel on initial successful registration to M&S Energy; Receive £5 M&S voucher per fuel for each complete 12 month continuous period with M&S Energy; When a 10% or more energy reduction is achieved across the set 12 month period at the same property dual fuel and electricity Economy 7 two rate tariff customers receive a £30 M&S voucher. Electricity single rate customers receive a £15 M&S voucher. This will continue each year at the same property compared with the previous review period; Dual fuel and electricity Economy 7 two rate tariff customers receive a £10 M&S voucher and electricity single rate tariff customers receive a £5 M&S voucher for signing up to paperless billing.
M&S Energy is unavailable in the Channel Islands, Isle of Man, Ireland and Northern Ireland. Terms and conditions apply.
M&S Energy is supplied under Southern Electric, Scottish Hydro, SWALEC and SSE which are all trading names of SSE Energy Supply Limited Registered in England & Wales No. 03757502 and Southern Electric Gas Limited Registered in England & Wales No. 02716495, both members of the SSE Group. The Registered Office of SSE Energy Supply Limited and Southern Electric Gas Limited is 55 Vastern Road Reading Berkshire RG1 8BU. Marks and Spencer plc. Registered Office: Waterside House 35 North Wharf Road London W2 1NW Registered in England & Wales No. 0214436.