Our service promise

Our service promise

Great value energy options and award-winning
customer support you can count on

Switch today
to M&S Energy

All of our call centres are based in the UK, so it's easy for you to speak to us whenever you have a question. We regularly ask you for your opinion on how we're doing and what we could do differently. That way, we can keep improving on our
award-winning customer service to make your experience even better.

Our most recent customer satisfaction survey results speak for themselves:

  • 91%^ of M&S Energy customers are satisfied or very satisfied with the service they receive
  • 96%^ of M&S Energy customers would recommend us to family or friends

Why not have your gas and electricity supplied by a name you already know and trust? You'll be protected by our service promise when you switch over to M&S Energy.

Our promise to you

Quality service
  • We will look after your best interests from day one
  • We will make it easy for you to speak to a real person in the UK
  • We will quickly, and without fuss, solve any problems you tell us about
  • We will provide special help for our most vulnerable customers
Honest pricing
  • Our goal is to provide consistently competitive prices over the medium term
  • We will give you clear and accurate bills – on time¥
  • We will make it easy for you to manage your energy account
  • We will listen and help if you are having difficulty paying
Environment
  • We will continue to support our Plan A commitments
  • We will continue to champion environmental responsibility
  • We will help you to reduce your energy use
  • We will guarantee to match every unit of electricity you use with the same amount of hydro generated electricity, which is then put back into the National Grid.**

Sign up today

Get it now

Save energy, cut costs

Let us help you to reduce your energy use and lower your bills

Energy-saving tips

Energy-saving tips
Energy-saving tipsTurning your heating down by just 1°C could cut your heating bills by 10% and save you around £50 each year.#

Need more information?

Get our energy efficiency leaflet (opens in new window)

pdf icon Download now

^ ¥ ** Important information

^Figures taken from the results of SSE’s M&S Energy day 270 contact strategy questionnaire from March - September 2010 and are based on the answers of 11,202 customers who took part in the survey.

¥ Based on meter readings being submitted on time.

** The aggregate electricity consumed by M&S Energy customers is matched by electricity that has the Renewable Electricity Guarantee of Origin (REGO). SSE Energy Supply Ltd is part of the SSE Group, of which SSE Generation Ltd is also a member. SSE Generation Ltd generates more renewable electricity than any other energy company in the UK. Based on installed capacity as at 31.5.10 http://www.decc.gov.uk/en/content/cms/statistics/publications/dukes/dukes.aspx (Chapter 5)

M&S Energy is unavailable in the Channel Islands, Isle of Man, Ireland and Northern Ireland. Terms and conditions apply.

M&S Energy is supplied under Southern Electric, Scottish Hydro, SWALEC and SSE which are all trading names of SSE Energy Supply Limited Registered in England & Wales No. 03757502 and Southern Electric Gas Limited Registered in England & Wales No. 02716495, both members of the SSE Group. The Registered Office of SSE Energy Supply Limited and Southern Electric Gas Limited is 55 Vastern Road Reading Berkshire RG1 8BU. Marks and Spencer plc. Registered Office: Waterside House 35 North Wharf Road London W2 1NW Registered in England & Wales No. 0214436.