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We're open, fair and honest in everything we do. These documents set out all our responsibilities, in detail.
All documents are in PDF format. Most computers and mobile devices can open these files, but you may need Adobe's free Acrobat Reader software.
Annual complaints report (PDF) >
Careline customer statement (PDF) >
Complaints handling statement (PDF) >
Fuel mix information (PDF) >
Gas safety statement (PDF) >
Green Deal data privacy charter (PDF) >
Guide to service standards (PDF) >
Guaranteed Performance Standards Report (PDF) >
Know your rights in a changing energy market (PDF) >
Know your rights in a changing energy market - Welsh (PDF) >
M&S Energy Community Energy Fund 2015 - transparency report (PDF) >
M&S Energy cancellation form (PDF) >
Paying your energy bill (PDF) >
Quarterly complaints performance (PDF) >
Smart meter data charter (PDF) >
Treating customers fairly (PDF) >
Visiting your property (PDF) >
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M&S Energy is unavailable in the Channel Islands, Isle of Man, Ireland and Northern Ireland. Terms and conditions apply.
M&S Energy is supplied under SSE and associated brands: Southern Electric; Scottish Hydro and SWALEC which are all trading names of SSE Energy Supply Limited Registered in England & Wales No. 03757502 and Southern Electric Gas Limited Registered in England & Wales No. 02716495, both members of the SSE Group. The Registered Office of SSE Energy Supply Limited and Southern Electric Gas Limited is 55 Vastern Road Reading Berkshire RG1 8BU. Marks and Spencer plc. Registered Office: Waterside House 35 North Wharf Road London W2 1NW. Registered in England & Wales No. 0214436.
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