Go to content
Our website is automatically set to 'Allow Cookies' as this ensures the best possible experience.
My energy account
Call 0345 078 3208
8am - 8pm weekdays8am - 2pm Saturdays
We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.
If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us by any of the following means:
When you access and browse this Website (including when you submit personal information to us through data entry fields on the Website), we may collect the following information from you:
We (or third party data processors acting on our behalf) may collect, store and use your personal information listed above for the following purposes:
Other than disclosures we make to M&S and to third parties that we engage to act on our behalf, we will not disclose, sell or rent your personal information to any third party for commercial purposes.
However, if a third party acquires all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. We may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.
In addition, we may also carry out credit and fraud prevention checks with licensed credit reference and fraud prevention agencies and they will retain a copy of the search. Information from your application and payment details of your account may be recorded by these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household and for debt collection and fraud prevention purposes.
Finally, we may also collect anonymised details about visitors to our Website for the purposes of aggregate statistics, reporting purposes and monitoring website usage. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
We may transfer personal information that we collect from you to third party data processors located in the European Economic Area that provide services on our behalf in connection with the above purposes.
Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.
You have the following rights:
If you wish to exercise any of the above rights, please write to us (either by post or by e-mail) at the address specified above.
Take our energy efficiency survey
See where to save
* We may monitor your calls to help improve our customer service.
M&S Energy is unavailable in the Channel Islands, Isle of Man, Ireland and Northern Ireland. Terms and conditions apply.
M&S Energy is supplied under SSE and associated brands: Southern Electric; Scottish Hydro and SWALEC which are all trading names of SSE Energy Supply Limited Registered in England & Wales No. 03757502 and Southern Electric Gas Limited Registered in England & Wales No. 02716495, both members of the SSE Group. The Registered Office of SSE Energy Supply Limited and Southern Electric Gas Limited is 55 Vastern Road Reading Berkshire RG1 8BU. Marks and Spencer plc. Registered Office: Waterside House 35 North Wharf Road London W2 1NW. Registered in England & Wales No. 0214436.
More information about M&S Energy