Go to content

Close

Cookies and your privacy

Our website is automatically set to 'Allow Cookies' as this ensures the best possible experience.

Your use of our website without modifying your cookie settings means you consent to our use of cookies.

  • Kitchen

    treating customers fairly

    Our promise to always do what's right for you.

    See personalised prices

  • Treating customers fairly

    We're committed to excellent customer service and treating every customer fairly. Switching to M&S Energy is a great choice, and we'll prove that every time you deal with us.

    Our Treating Customers Fairly statement explains how we meet the standards of conduct introduced by Ofgem, the industry regulator.

  • Confirmation

    our standards of conduct

    1. We will behave and carry out any actions in a fair, honest, transparent, appropriate and professional way.
    2. The information we give to you (whether verbally or in writing) will be:
      • complete, accurate and truthful.
      • in clear and plain language.
      • related to products and/or services appropriate for you.
      • fairly presented, with the most important information highlighted to you.
    3. We will always act promptly and courteously. If something goes wrong or a mistake is made, we will work with you to fix this without fuss.
    4. We continually review how we do things to ensure our work is complete, thorough, fit for purpose and transparent.
    5. We will make it easy for you to contact us.

  • Questions

    contact us

    If you would like a printed copy of this statement, please contact us:

    • Call 0345 071 9603*. We're open 8am to 8pm Monday to Friday and 8am to 2pm on Saturdays.
    • Send us a message online.
    • Write to us:

      M&S Energy
      Inveralmond House
      200 Dunkeld Road
      Perth
      PH1 3AQ

  • * Important information