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    Protecting your personal information

    Tips to help keep you safe online.

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  • Privacy

    At M&S Energy, we do as much as we can to protect your data.

    That said, there are a few extra steps you should take to make sure you look after your personal information and stay safe online.

    Use strong passwords and don’t write them down

    Create a password that’s at least eight characters long.

    To make it harder to guess, use a mixture of upper and lower case letters, numbers and characters such as punctuation marks.

    Don’t use people’s names, company names or place names and avoid obvious numbers and phrases such as “12345” or “QWERTY”.

    Also, never write your passwords down.

    Don’t use the same password for different accounts

    Use different passwords for different accounts. That way, most of your accounts will be safe if someone finds out one of your passwords

    And, update them regularly.

    Protect your bills and paper statements

    Paper documents like energy bills and bank statements include personal information. Criminals could use this data to try to get into your online accounts. They could even use it to do things like open bank and credit card accounts or apply for loans in your name.

    Always shred paper bills and statements before you throw them away and double-check postal and email addresses before you send your information to others.

    Also, if you use a computer that other people can access, delete any PDF bills you’ve downloaded before you log out.

    Don’t open suspicious emails

    Sometimes criminals will try to get people’s personal details by sending emails that look like they’re from a trusted source such as a bank or utilities supplier. These are known as “phishing” emails.

    It used to be easy to spot these emails. Now, they’re getting more sophisticated. So it’s not as easy to identify them.

    You can sometimes spot phishing emails by some typical signs. Look for strange-looking web or email addresses, bad grammar, poor-quality images and website URLs that are different when you hover your mouse cursor over them. Also, emails like this might not use your name.

    Don’t open an email if you have doubts about it. Instead, get in touch with the company or person who supposedly sent it, either by phone or through their website. If you visit their website, don’t use the web address given in the email. Search for it online instead.

    Never take action on an email that asks you for personal information such as your bank account details or your password.

    At M&S Energy, we’ll never ask you for your password or other personal information when we email you.

    Keep your devices up-to-date

    Update your operating system web browser and anti-virus software when they offer you a new version. Your device will usually tell you when there’s a new version available to download.

    Beware of scam phone calls

    Sometimes people might call you pretending to be from a company you trust. They may ask for your account information or passwords.

    If you’re suspicious about a call you receive or if someone is putting you under pressure to provide any personal information, hang up.

    If you’re concerned about a call from someone who says they’re from M&S Energy, call us back using one of the telephone numbers on your bill or our website.

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