Bills and payments

When will my first Direct Debit go out?

Read answer

When will I receive a final bill from my old supplier?

Read answer

Should I cancel my old supplier's Direct Debit?

Read answer

Will my monthly payments always stay the same?

Read answer

What happens if I'm in credit or debit with my old supplier?

Read answer

Will I be charged cancellation fees?

Read answer

What happens if I'm in credit or debit with you?

Read answer

How do I refund the credit on my account?

Read answer

I have a prepayment meter – can I join?

Read answer

Why do you take an initial payment when my supply starts?

Read answer

Can I get current account cash back on my energy with Octopus?

Read answer

My old supplier has offered me a better deal to stay with them – should I take it?

Read answer

Do you offer the Warm Home Discount?

Read answer

Why don't you offer online, dual fuel, or Direct Debit discounts?

Read answer

What can we help you with?

I was with the old M&S Energy Switching to us Moving home Bills and payments Meters Tariffs Referrals All FAQs