Bills and payments

When will my first Direct Debit go out?

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When will I receive a final bill from my old supplier?

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Should I cancel my old supplier's Direct Debit?

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Will my monthly payments always stay the same?

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What happens if I'm in credit or debit with my old supplier?

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Will I be charged cancellation fees?

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What happens if I'm in credit or debit with you?

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How do I refund the credit on my account?

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I have a prepayment meter – can I join?

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Why do you take an initial payment when my supply starts?

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Can I get current account cash back on my energy with Octopus?

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My old supplier has offered me a better deal to stay with them – should I take it?

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What is the Warm Home Discount?

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Do you offer the Warm Home Discount?

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Why don't you offer online, dual fuel, or Direct Debit discounts?

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What can we help you with?

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