Bills and payments
Including any questions you have about your old supplier.
When will I receive a final bill from my old supplier?
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Should I cancel my old supplier's Direct Debit?
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Will my monthly payments always stay the same?
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What happens if I'm in credit or debit with my old supplier?
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What happens if I'm in credit or debit with you?
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Why do you take an initial payment when my supply starts?
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Can I get current account cash back on my energy with Octopus?
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My old supplier has offered me a better deal to stay with them – should I take it?
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Why don’t you offer online, dual fuel, or Direct Debit discounts?
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What can we help you with?
