All FAQs

What happens if I have a smart meter?

We use the smart meters made by the company Secure. Secure also supply meters to Utilita, First Utility, OVO, E.ON and Bristol Energy - so if you have a smart meter from them, and it's a 'Secure' meter, it will work. (A different brand of meter from them unfortunately won't.);

If it's not a Secure meter, it won't be compatible, and will become "dumb" – that is, it will work just like a normal meter. You'll lose the "smart" benefits, so will have to give us meter readings manually, and your In-Home Display might not work.

This supplier compatibility issue is one of the tricky things about the current smart meter model (SMETS1) being installed around the UK – read more about this on the Octopus Energy blog.

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