All FAQs


How do I read my Secure smart meter?

For a standard electricity tariff, do the following:

  1. Press 9 on the keypad.
  2. You'll see the letters "IMP KWH" appear on the screen.
  3. On the bottom right of the screen you'll see numbers and kWh.
  4. Take the first 7 digits – this is your reading.

For an Economy 7 electricity tariff, do the following:

  1. Press 6 on the keypad.
  2. If it's during the evening/off-peak time, you'll see IMP R01, followed by 8 digits. This is your off-peak rate, and you only need the first 7 digits for your reading.
  3. During the day/peak time, you'll see IMP R02, followed by 8 digits. This is your peak rate, and you only need the first 7 digits for your reading.

For a smart gas meter, do the following:

  1. Press 9 on the keypad.
  2. VOLUME will show on the screen.
  3. You'll find 6 digits and "m3" at the bottom right of the screen.
  4. Take the first 5 digits as your reading.

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