All FAQs

Including any questions you have about your old supplier.


How long will my switch take?

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Do I need to contact my current supplier?

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When will my first Direct Debit go out?

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What if I'm moving house or have just moved in?

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When will I receive a final bill from my old supplier?

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Should I cancel my old supplier's Direct Debit?

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What happens if I'm in credit or debit with my old supplier?

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Will I be charged cancellation fees?

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What happens if I'm in credit or debit with you?

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What happens if I have a smart meter?

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What is a smart meter and can I have one?

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I have a prepayment meter – can I join?

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Why do you take an initial payment when my supply starts?

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How do I read my meter?

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How do I read my Secure smart meter?

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Do I have to have a smart meter?

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Can I get current account cash back on my energy with Octopus?

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My old supplier has offered me a better deal to stay with them – should I take it?

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Do you offer the Warm Home Discount?

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Why don’t you offer online, dual fuel, or Direct Debit discounts?

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Will I have to pay exit fees to switch to the new M&S Energy?

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Who are Octopus Energy?

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I'm already with M&S Energy. Why do I need to register or switch?

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Why do I have to re-enter my details?

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How can I ensure my quote is accurate?

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Will the new M&S Energy support Economy 10 meters?

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Will the new M&S Energy offer the Warm Home Discount?

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Will the new M&S Energy offer a Feed-in tariff?

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What can we help you with?