All FAQs


How long will my switch take?

Read answer

Do I need to contact my current supplier?

Read answer

How do you ensure my electricity is renewable?

Read answer

When will my first Direct Debit go out?

Read answer

What if I'm moving house or have just moved in?

Read answer

When will I receive a final bill from my old supplier?

Read answer

Should I cancel my old supplier's Direct Debit?

Read answer

Will my monthly payments always stay the same?

Read answer

What happens if I'm in credit or debit with my old supplier?

Read answer

Will I be charged cancellation fees?

Read answer

What happens if I'm in credit or debit with you?

Read answer

How much could I save with M&S Energy?

Read answer

What happens if I have a smart meter?

Read answer

What is a smart meter and can I have one?

Read answer

I have a prepayment meter – can I join?

Read answer

Do you offer Feed-in Tariffs?

Read answer

Why do you take an initial payment when my supply starts?

Read answer

How do I read my meter?

Read answer

How do I read my Secure smart meter?

Read answer

How do I read my non-Secure smart meter?

Read answer

Do I have to have a smart meter?

Read answer

Can I get current account cash back on my energy with Octopus?

Read answer

My old supplier has offered me a better deal to stay with them – should I take it?

Read answer

Do you offer the Warm Home Discount?

Read answer

Why don't you offer online, dual fuel, or Direct Debit discounts?

Read answer

What happens if I'm away when you need a meter reading?

Read answer

Will I have to pay exit fees to switch to the new M&S Energy?

Read answer

Who are Octopus Energy?

Read answer

I'm already with M&S Energy. Why do I need to register or switch?

Read answer

Why do I have to re-enter my details?

Read answer

How can I ensure my quote is accurate?

Read answer

Will the new M&S Energy support Economy 10 meters?

Read answer

Will the new M&S Energy offer the Warm Home Discount?

Read answer

Will the new M&S Energy offer a Feed-in tariff?

Read answer

How do I manage someone's energy account after they've passed away?

Read answer

What should I do if I think I've received a scam or phishing email?

Read answer

Where is my referral link?

Read answer

Do I need to create an online account to see my link?

Read answer

Why don't I get the reward money if I join through a third party?

Read answer

Where can I distribute my referral code?

Read answer

When do I get paid my referral credit?

Read answer

How do I know I've received my credit?

Read answer

Is there a limit to the number of people I can refer?

Read answer

What can we help you with?