My Energy Account
Call 0800 9 754 754
08:00 to 20:00 Monday to Friday and 08:00 to 14:00 Saturday
We have responsibilities to our customers. For more information you can download our PDF files below. Most computers will open PDF files automatically. If not, you may need to download Adobe Reader. To do this, please visit the Adobe website.
Gas Safety Statement (opens in a new window)
Guide to Service Standards 2012-2013 (opens in a new window)
Complaints Handling Statement (opens in a new window)
Customer Complaints Report (opens in a new window)
Paying your energy bill (opens in a new window)
Careline customer statement (opens in a new window)
Visiting your property (opens in a new window)
Consumer Focus Staying Connected Guidance (opens in a new window)
Consumer Focus Concise Guidance (opens in a new window)
Get our energy efficiency leaflet (opens in new window)
Download now
Take our energy efficiency survey
See where to save
#Source: www.energysavingstrust.org.uk
*Receive £10 M&S voucher per fuel on initial successful registration to M&S Energy; Receive £5 M&S voucher per fuel for each complete 12 month continuous period with M&S Energy; When a 10% or more energy reduction is achieved across the set 12 month period at the same property dual fuel and electricity Economy 7 two rate tariff customers receive a £30 M&S voucher. Electricity single rate customers receive a £15 M&S voucher. This will continue each year at the same property compared with the previous review period; Dual fuel and electricity Economy 7 two rate tariff customers receive a £10 M&S voucher and electricity single rate tariff customers receive a £5 M&S voucher for signing up to paperless billing.
M&S Energy is unavailable in the Channel Islands, Isle of Man, Ireland and Northern Ireland. Terms and conditions apply.
^M&S Energy is supplied under Southern Electric, Scottish Hydro, SWALEC and SSE which are all trading names of SSE Energy Supply Limited Registered in England & Wales No. 03757502 and Southern Electric Gas Limited Registered in England & Wales No. 02716495, both members of the SSE Group. The Registered Office of SSE Energy Supply Limited and Southern Electric Gas Limited is 55 Vastern Road Reading Berkshire RG1 8BU. Marks and Spencer plc. Registered Office: Waterside House 35 North Wharf Road London W2 1NW Registered in England & Wales No. 0214436.