Household gas price changes from March 2010

Marks & Spencer (M&S) announces today (15th February 2010) that it is launching a new Home Energy Services division that offers customers a suite of energy efficiency products and services.

Building on the success of M&S Energy, which launched just over a year ago and is already servicing over 125,000 homes, M&S will offer home insulation services and will add bespoke energy advice, renewable energy installations (e.g. solar panels) and energy efficient heating solutions over the coming months.

The first new service, M&S Energy Home Insulation, will launch this week, with prices starting from £149^* for loft insulation and the same price for cavity wall insulation. Insulation makes homes more energy efficient and reduces carbon dioxide emissions – one of the biggest causes of climate change.

Stephen Langford, Head of M&S Energy, says:
“Marks & Spencer is committed to making it easy and cost effective for our customers to reduce their carbon footprint. Insulating your home saves you money and helps in the fight against climate change, a genuine win-win situation. We’ve launched a service that takes the hassle factor out of home insulation and applies M&S standards of quality, value and customer service. We will select the best installers, deliver the best lead times and customers will pay M&S, not the installer. It will also be a bespoke service and customers will deal with an M&S advisor that will manage the whole journey from enquiry through to installation.”

Major savings for customers
Insulating a home doesn’t just make it more energy efficient – reducing energy consumption can also lead to significant savings.

Insulating a loft without any existing insulation can save the average homeowner £150 a year on heating bills and 800kg in CO₂ emissions^* – the equivalent of driving from London to Glasgow and back three times. Topping up existing insulation will save £45 a year.  

Cavity wall insulation can save the average householder around £115 per year on heating bills and 610kg in CO₂ emissions^*. If everyone in the UK installs cavity wall insulation, we would cut CO₂ emissions by nearly four million tonnes – enough CO₂ to fill over 22 million double-decker buses or Wembley stadium 500 times.

How the home insulation service works
Customers call  0800 0 106 106 to register interest and within seven working days their property is assessed free of charge. If a customer chooses to progress, an appointment is booked with an installer and the work is carried out within eight weeks. Installation times vary, but generally are less than half-a-day and the cavity wall insulation is guaranteed for 25 years. Loft insulation lasts indefinitely given the correct conditions.

M&S Energy home insulation services and charges…

Type of home    Cavity wall insulation    Loft insulation

Flat                           From £149                       From £149
Terrace                    From £219                       From £199
Bungalow                 From £239                      From £239
Semi-detached         From £229                       From £199
Detached                  From £249                       From £199

M&S Energy is a partnership between M&S and Scottish and Southern Energy (SSE) that supplies electricity and gas to domestic customers and rewards them with M&S store vouchers for helping the environment by reducing their energy usage. Customers will also receive M&S vouchers on signing-up and on anniversaries in recognition of their loyalty. M&S Energy is sold exclusively through M&S stores and at www.mandsenergy.com.

Alistair Phillips-Davies, Energy Supply Director of Scottish and Southern Energy, said:
“The launch of M&S Energy home services is an exciting development. I am delighted that we will continue to support our new and existing M&S Energy customers to become more energy efficient, do their bit to combat climate change and save money on their energy bills.”

M&S Energy customer offer
M&S Energy customers are being offered an incentive of up to £40 of M&S vouchers when they insulate their home with M&S^*.

Call 0800 0 106 106 to register your interest

View frequently asked questions

^*  Please refer to our terms and conditions page

The latest independent Customer Satisfaction Report from uSwitch.com reveals M&S’ energy partner Scottish and Southern Energy (SSE) winning the best provider in the consumer vote for the sixth time in a row.*

According to uSwitch.com, SSE ‘remains the customer service benchmark for the rest of the industry’. They achieved an overall customer satisfaction score of 73.2%, which is 5% higher than second-placed E.ON. nPower came bottom with a score of 54.4%.

SSE came top in four categories: most likely to recommend; value for money; customer service; and billing services.

Tony Keeling, Director of Customer Service said:
"We are delighted to be voted top for Customer Service in the energy industry and it is now widely recognised that Scottish and Southern Energy sets the energy industry standard. What we aim to do now is achieve the standard of customer service set by those companies who are not in the energy industry, but are recognised as being best for customer service."

* Please refer to our terms and conditions page 

When you join M&S Energy, you'll receive lots of energy-saving tips that will help you save money - our average dual fuel customer could save over £100.*

And that's not all. Reduce your energy use by 10% in the first year, and we'll reward you with an M&S voucher.*

Here are just a few examples of how to reduce the amount of energy you use at home. Sign up today for more easy energy-saving tips.

Say goodbye to standby

Saving: 3.5%*

In standby mode, your TV, DVD player and hi-fi can use almost the same amount of energy (up to 90%) as they do when they’re switched on. So switch off at the plug to save.

Wash clothes at 30 ^o

Saving: 4.3%*

Washing clothes at 30^oC can use 40% less energy. Modern detergents work well at low temperatures. So, your clothes will be fresh and your conscience clean.

Switch 5 bulbs to energy-saving bulbs

Saving: 3.5%*

Switch to energy-saving bulbs. They use up to 80% less electricity and come in a range of stylish shapes, sizes and colours.

Get an A-rated appliance

Saving: 3.5%*

Choose ‘A’ or ‘A+’ rated appliances. They’re better for the environment and cost less to run.

* Please refer to our terms and conditions page