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PRICE INCREASE - 15 NOVEMBER 2013

From 15 November 2013, M&S Energy will be implementing changes to its pricing structure.

This follows a series of changes by SSE, who supplies M&S Energy, to its household energy tariffs and will see the average household energy bill rise by approximately 8%. The increases will not affect existing M&S Energy customers on a fixed or capped price tariff.

Last December, M&S Energy promised not to raise prices until at least the second half of 2013 and we have sought to keep energy prices at their current level for as long as possible. There are, however, now a number of factors that have made these price rises unavoidable. Firstly, the cost of buying energy for this coming winter compared with the same period last year has increased.

In addition, the cost of using the electricity and gas networks has increased, as have the costs of funding government schemes such as energy efficiency programmes and support for low-carbon energy.

We are also making some changes to our tariff structure that will ensure that live tariffs comply with certain elements of the Retail Market Review (RMR) reforms being introduced by Ofgem from 22 October, designed to make the market simpler and fairer for customers.

Find out more about our simpler tariffs and bills here.

M&S Energy is committed to doing what we can to keep energy affordable for our customers


Our price promise to you
We promise there will be no more price increases until the Autumn of 2014 at the earliest.

Rising prices don't have to mean rising bills
Using energy efficiently has a critical role to play in helping to keep bills down. Evidence over the last few years shows that the combined efforts of energy suppliers, governments, Ofgem, consumer organisations and the associated investment have succeeded in helping customers to cut their energy consumption – in the last three years alone. Speak to us in store, by phone or go online for ways to help you find out about energy efficiency measures for your home.

Financial and practical support is available
There's also real financial and practical support available to those who need it most. If you have any worries about your energy bills contact our energy team on 0800 072 7222 and we can find ways to help you.

Got a question?
If you're an existing M&S Energy customer you should have received a letter from us with details of your new unit prices by 15 October 2013. If you've been with us for a year or more, we've also estimated what you'll spend on energy in a year, based on our new prices. If have any questions, take a look at our price change FAQs.

Important information

M&S Energy is unavailable in the Channel Islands, Isle of Man, Ireland and Northern Ireland. Terms and conditions apply.

M&S Energy is supplied under Southern Electric, Scottish Hydro, SWALEC and SSE which are all trading names of SSE Energy Supply Limited Registered in England & Wales No. 03757502 and Southern Electric Gas Limited Registered in England & Wales No. 02716495, both members of the SSE Group. The Registered Office of SSE Energy Supply Limited and Southern Electric Gas Limited is 55 Vastern Road Reading Berkshire RG1 8BU. Marks and Spencer plc. Registered Office: Waterside House 35 North Wharf Road London W2 1NW Registered in England & Wales No. 0214436

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