Terms and conditions

'No extra cost' and 'Save over £100' statements
Prices are based on standard Scottish and Southern Energy rates in all UK regions. M&S Energy tariff is available on a dual fuel or all-electric basis ie no mains gas (General Domestic, Economy 7, E10, THTC, superdeal). £100+ saving based on Southern Electric average dual fuel bill paying quarterly or by direct debit. Based on prices as at August 2009. Based on domestic consumption of 3,300 kWh electricity p.a. and 20,500 kWh gas p.a. Includes VAT at 5%.

Clean electricity
The electricity consumed by M&S Energy customers is matched by electricity that has the Renewable Electricity Guarantee of Origin (REGO). The aggregate annual consumption of electricity used by M&S Energy customers is matched with the equivalent amount of electricity generated from large scale hydro sources input to the National Grid. SSE Energy Supply Ltd and SSE Generation Ltd are members of The Scottish and Southern Energy Group. SSE Generation Ltd generates more renewable electricity than any other energy company in the UK. Based on installed capacity as at 30.4.08 http://stats.berr.gov.uk/energystats/dukes08_c5.pdf (section 5.11).

Energy saving tips
The information provided in this booklet on energy savings and energy consumption are provided as a guide to illustrate how householders might save energy. In all cases these are typical figures based on information provided by the Energy Saving Trust and other sources. Actual energy savings will vary depending on a householder’s circumstances.

Voucher rewards
£20 Joining voucher - Each electricity only customer will receive a £10 M&S voucher and each dual fuel customer will receive a £20 M&S voucher on successful registration to M&S Energy; £15 Energy reduction – When an energy reduction of 10% or more across the set 12 month period is achieved at the same property, dual fuel and electricity Economy 7 two rate tariff customers will each receive a £15 M&S voucher. M&S Energy customers on electricity single rate tariff will receive a £5 M&S voucher. The same value of voucher will be received for each year an energy reduction of 10% or more is achieved at the same property compared to the previous review period; £10 loyalty voucher – electricity only customers will receive a £5 M&S voucher and dual fuel customers will receive a £10 M&S voucher for each complete 12 month period they remain with M&S Energy; £10 Paperless billing voucher – electricity single rate tariff customers will receive a £5 M&S voucher and dual fuel and electricity Economy 7 two rate tariff customers will each receive a £10 M&S voucher when they sign up for paperless billing.

Energy Saving Trust figures based on insulating a gas-heated, semi-detached home with three bedrooms and based on loft insulation 0-270mm.

£40 of M&S vouchers to be sent to existing M&S Energy customers when they purchase loft and cavity wall insulation from M&S. Participants must purchase loft or cavity wall insulation to receive M&S vouchers. £20 of M&S vouchers per insulation purchase, per household. Offer only available to M&S Energy customers. M&S vouchers will be sent out on completion of the insulation installation. If you sign up to M&S Energy at the same time as you purchased your insulation from M&S, the vouchers will only be sent on confirmation of your energy supply start date, and on completion of your insulation installation.

All CO₂ equivalent information provided by the Energy Saving Trust. 

Please read these website terms of use ("Terms of Use") carefully as they set out the terms under which you may use the M&S Energy website (the "Website"), which is owned and operated by SSE Energy Supply Limited (trading as Scottish Hydro Electric, Swalec and Southern Electric). Marks and Spencer trade marks are used under licence from Marks and Spencer plc.

These Terms of Use should be read alongside, and are in addition to, our privacy policy ("Privacy Policy") and our terms and conditions below.

: PDF file: General Terms and Conditions for the supply of Electricity and/or Gas (66KB) 

We recommend that you print off and keep a copy of these Terms of Use for your future reference. By using the Website, you agree that you have read, understood and agree to these Terms of Use, the Privacy Policy and the Energy Terms, above, in their entirety (including as amended from time to time). If you do not agree to these Terms of Use, you must stop using the Website immediately.

M&S Energy is a website owned and operated by SSE Energy Supply Limited (trading as Scottish Hydro Electric, Swalec and Southern Electric) for the purposes of supplying energy-related products, services and information to you. SSE Energy Supply Limited is not part of the Marks and Spencer group, but uses Marks and Spencer trade marks on this Website with the permission of, and under licence from, Marks and Spencer plc.

SSE Energy Supply Limited (referred to in these Terms of Use as "we", or "us") is part of the Scottish and Southern Energy group and is a company registered in England (company registration no. 03757502), whose registered office is at 55 Vastern Road, Reading, Berkshire RG1 8BU.

If you have any questions about these Terms of Use or wish to contact us for any other reason, please contact us using any of the contact details specified on our Contact us page.

By using this Website, you confirm that you are aged 18 or over. If you are not, you must not use this Website. This Website is intended only for residents of the United Kingdom. If you are not resident in the United Kingdom, you must not use this Website.

You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the Website.

You may download and print content from the Website solely for your own personal use. However, you must not copy, use or otherwise deal with Website content for any other reason. You must not modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.

The content of the Website has been prepared to provide general information about M&S Energy and SSE Energy Supply Limited and members of the Scottish and Southern Energy Group, to those who access the Website from England, Wales and Scotland. Information contained on the Website is not intended to provide advice or offer to sell or deal in any securities and must not be relied upon in connection with any investment decision.

You acknowledge and agree that, in addition to these Terms of Use, the Energy Terms apply to the supply of any products or services you order through the Website. By applying for M&S Energy or any other energy-related products or services through the Website, you agree that you have read, understood and agree to our Energy Terms in their entirety (including as amended from time to time).

We own or are licensed to use all present and future copyright, registered and unregistered trade marks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Website and its content ("IPR").

All rights and IPR in or relating to Marks and Spencer branding, logos and registered and unregistered trade marks are owned by Marks and Spencer plc or its group companies.

If any IPR vests in you, whether by operation of law or otherwise, you hereby assign to us (or, in relation to any Marks and Spencer branding, logos and registered and unregistered trade marks, to Marks and Spencer plc) all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to the Website.

You agree to execute and do all such deeds, documents, acts and things as we (or Marks and Spencer plc) may reasonably require in order to assign any IPR to us (or Marks and Spencer plc), to carry out the intended purpose of these Terms of Use, or to establish, perfect, preserve or enforce our rights (or those of Marks and Spencer plc) under these Terms of Use.

Household gas price changes from March 2010
1. There are a number of 'fixed' costs in supplying gas to customers which do not vary with consumption, such as the cost of distributing gas to people's homes, metering, energy efficiency measures (such as CERT), billing, and customer service costs. SSE recovers these costs in its gas tariffs through both 'fixed' and 'unit' charges.  The 'fixed' charges are either in the form of a ‘standing’ charge or a higher unit rate for the first 1,143kWh of gas consumed in each quarter of the year.  To align them more closely to the unit charge structures adopted by other suppliers, and therefore make price comparisons easier, the level of SSE’s ‘fixed’ charges will increase to £98, including VAT.  Within Great Britain’s gas supply market, the average ‘fixed’ charge levied by the other five major suppliers is £120, including VAT.
2. Under SSE’s package of changes, unit prices for gas not forming part of the initial 1,143kWh per quarter unit rate will be cut by at least 11%.
3. The savings quoted are for customers in England and Wales.  In Scotland the equivalent savings are: 4% or £28 (standard credit/direct debit); 7% or £52 (single fuel); and 11% or £90 (pre-payment).
4. Following these changes, SSE’s average ‘dual fuel’ standard credit bill will be £1162 averaged across Great Britain and based on average domestic consumptions (3,300 kWh electricity per annum and 20,500 kWh gas per annum). Excludes ‘prompt pay’ discount of 2.5%. Includes VAT at 5%.

You acknowledge and agree that this Website is owned and operated by SSE Energy Supply Limited and that these Terms of Use govern your relationship with SSE Energy Supply Limited when using the Website. Accordingly, you acknowledge and agree that Marks and Spencer plc and its group companies cannot accept any responsibility or liability for your use of this Website. In the event that you suffer any harm, loss or other damage as a consequence of using this Website, any rights you may have will be solely against SSE Energy Supply Limited, subject to these Terms of Use, the Energy Terms and the Privacy Policy.

All representations, warranties, conditions and terms express or implied by statute, common law, equity, custom or otherwise are expressly excluded to the fullest extent permitted by law. We shall not be liable for any special, indirect, incidental, consequential or economic loss (including loss of profits, loss of opportunity and loss of business) howsoever caused arising out of or in connection with these Terms of Use or your use of the Website.

We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we cannot accept any liability for them.

Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.

This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website, or any use of personal data by such third party.

Nothing in these Terms of Use shall exclude or limit our liability for personal injury or death or for any other liability the limitation or exclusion of which is prohibited by law.

We may update or amend these Terms of Use and our Privacy Policy from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

These Terms of Use were last updated on 24 October 2008.

If any of these Terms of Use are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms of Use shall remain in full force and effect.

Except where provisions in these Terms of Use are expressly specified to be for the benefit of Marks and Spencer plc (in which instance, Marks and Spencer plc shall have rights to enforce these Terms of Use), only you and we shall be entitled to enforce these Terms of Use. No third party (other than Marks and Spencer plc) shall be entitled to enforce any of these Terms of Use, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These Terms of Use set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

These Terms of Use are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms of Use, you and we shall submit to the exclusive jurisdiction of the English courts.