FAQs

How to read your meter

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How to read your digital electricity meter

Read the numbers from left to right, including any zeros at the beginning. Do not read any red number(s)...

If you have an Economy 7 or Domestic Economy meter you’ll have 2 rows of figures:

  • The row marked LOW is the rate for night or off-peak units
  • The row marked NORMAL is the rate for day or peak units

Read each row in the same way you would a single rate meter. Make a note of which reading is low and which is normal.

How to read your digital gas meter

Gas meters are either imperial or metric. An imperial meter should have four main numbers. A metric meter should have five main numbers...

Imperial

Read the first four numbers from left to right, including any 0s at the beginning. Do not read the red number(s) or any numbers following the red number(s). When the meter reaches 9,999 the meter will start recording from 0 again.

Metric

Read the first five numbers from left to right, including any 0s at the beginning. Do not read any of the numbers after a decimal point or space. When the meter reaches 99,999 the meter will start recording from 0 again.

How to read your electronic meter

You'll have an electronic meter if you're on a Superdeal or Flexiheat price plan. You may also have one if you are on an Economy 7 price plan...

  • Find the display button on the front of the meter.
  • Press the button to go though the information. Note down everything that is displayed. Different electronic meters go through the information in different orders. But don't worry - the meter readings will be clear.
  • Letters or numbers will come up on the display to show which rate the reading is for. For example:
    R1 or R2
    1 or 2
    L or N
    Low or Normal

How to read your dial electricity meter

To read a dial electricity meter, look at the position of the pointers on the dials...

  • Read the dials from left to right starting with the dial marked 10,000. Do not read the dial marked 1/10
  • If the pointer on a dial is between two numbers, write down the lower number. This may not be the number nearest to the pointer
  • If the pointer is between 0 and 9, use 9
  • If the pointer is exactly on a number, write it down and underline it
  • If any of the underlined numbers you have written down are followed by a 9, you will need to take one away from the number you've underlined

How to read your dial gas meter

To read a dial gas meter, look at the position of the pointers on the dials...

  • Read the dials from left to right. Do not read the large dial or any red dials
  • When the pointer is between two numbers, write down the lower number. This may not be the number nearest to the pointer
  • If the number is between 9 and 0, use 9
  • If the pointer is exactly on a number, write it down and underline it
  • If any of the underlined numbers you have written down are followed by a 9, you'll need to take one away from the number you’ve underlined

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Energy-saving tips
Energy-saving tipsTurning your heating down by just 1°C could cut your heating bills by 10% and save you around £50 each year.#

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# * Important information

#Source: www.energysavingstrust.org.uk

*Receive £10 M&S voucher per fuel on initial successful registration to M&S Energy; Receive £5 M&S voucher per fuel for each complete 12 month continuous period with M&S Energy; When a 10% or more energy reduction is achieved across the set 12 month period at the same property dual fuel and electricity Economy 7 two rate tariff customers receive a £30 M&S voucher. Electricity single rate customers receive a £15 M&S voucher. This will continue each year at the same property compared with the previous review period; Dual fuel and electricity Economy 7 two rate tariff customers receive a £10 M&S voucher and electricity single rate tariff customers receive a £5 M&S voucher for signing up to paperless billing.

M&S Energy is unavailable in the Channel Islands, Isle of Man, Ireland and Northern Ireland. Terms and conditions apply.

M&S Energy is supplied under Southern Electric, Scottish Hydro, SWALEC and SSE which are all trading names of SSE Energy Supply Limited Registered in England & Wales No. 03757502 and Southern Electric Gas Limited Registered in England & Wales No. 02716495, both members of the SSE Group. The Registered Office of SSE Energy Supply Limited and Southern Electric Gas Limited is 55 Vastern Road Reading Berkshire RG1 8BU. Marks and Spencer plc. Registered Office: Waterside House 35 North Wharf Road London W2 1NW Registered in England & Wales No. 0214436.