Help

M&S Energy brings you electricity and gas for your home. You can choose from dual fuel or electricity only.

As part of Plan A, we are committed to reducing energy usage. Through M&S Energy we can help customers to save energy and reward them for helping the environment.

1- Fair pricing & customer service – Their commitment to fair pricing and award-winning customer service is proven by top ranking in numerous independent customer satisfaction surveys.*

2- Environmental commitments – They champion environmental responsibility, working hard to cut carbon emissions and reduce energy use – which helps support our Plan A commitments.

3- Renewable energy – They’re the UK’s largest generator of renewable energy with 50 hydro power stations.**

*Scottish and Southern Energy has been voted Best Value for Money, Best for Customer Service, Best for Transfer Process and Overall Best Energy Supplier in the 2006 and both the 2007 uSwitch satisfaction reports.
**Based on the fuel mix disclosure of the 6 major energy suppliers for the period 1 April 2006 to 31 March 2007. Source: http://www.fuelmix.co.uk/

M&S Energy shows you easy ways to help you use less energy and save money. Our average dual fuel customer, paying by monthly direct debit, could save over £100.* We reward you with M&S vouchers* for joining and for reducing your annual energy use by 10% . You can also earn a reward for switching to paperless billing and for each year you stay with us.

Switching is really easy. We take care of everything, from contacting your old supplier, to telling you when your supply will begin.

To join us, please apply online here.

It can take 4-6 weeks to register a supply. We will contact you to tell you when you will become our customer.

Basingstoke, Cardiff, Perth and Portsmouth.

Switch to M&S Energy and show you easy ways to use less energy and save money (our average dual fuel customer, paying by monthly direct debit, could save over £100*). If you reduce your annual our energy use by 10%, we'll reward you with an M&S voucher.*

You can contact us by phone, email or letter. We recommend you speak to us directly so we can resolve your query quickly. Find our phone numbers here or contact us online.

Dual fuel is the term used when you are receiving both gas and electricity for the one supplier. It is a much more convenient option for customers in terms of managing their utilities and taking advantage of the best deals available.

MPAN stands for Meter Point Administration Number. It is the reference number unique to the supply of electricity at your property.

MPR stands for Meter Point Reference number. It is the number unique to the gas supply at your property.

Yes, if you pay by fixed monthly Direct Debit you will get a 5% discount off your bill.

No. There is no cost for the initial assessment and there is no obligation to sign up on the day. Our M&S approved assessors will give you the option of returning the paperwork at a later date.

Our call centre is open 8am - 6pm Monday to Friday and 9am -12pm Saturdays. We also have a UK based out of hour’s service contactable on the same number, where we can take a message for you to pass to our call centre to address during office hours. Or if it’s an emergency we can provide details on who to call.

Our Call centre is UK based and our M&S advisors will be able to assist you with your query in a clear and professional manner.
Call us on 0800 0 106 106.

Our approved installers use mineral wool or glass fibre. However you can discuss the type of material with your approved assessor when he visits.

Loft insulation saves about 25% of your heat loss or on average £150 per year on your fuel bills.
Cavity wall insulation saves about 35% of your heat loss or on average £115 per year on your fuels bills.

(Information sourced from Energy Savings Trust website. Annual savings are estimated figures based on insulating a gas-heated, 3-bedded, semi-detached home.)  

No. An accurate assessment will highlight if your property may be vulnerable to damp – if so then we will not recommend you proceed with the insulation. However the vast majority of all properties assessed are deemed suitable for insulation and therefore will not be subject to resultant damp issues. Ultimately your approved M&S assessor will identify if you property is at risk of damp as a result of filling its cavities, and if it is deemed it may be, then insulation would not be recommended.

EST has found that incidents of damp in filled cavities is just 3.5%, where as incidents of damp in unfilled cavities is higher, reaching 8%.

Insulation from M&S only uses recommended assessors who can thoroughly assess your home’s suitability for insulation, and we only use certified insulation installers, all of whose workmanship are covered by the Cavity Insulation Guarantee Agency for 25 years after installation.

No, it is not a good idea to compress the material. This is because it is not the material that insulates your home, but the air that it traps. Compressing the material will reduce its ability to reduce heat loss.

Loft insulation is laid to building regulations standards, cross-hatched, firstly between the joists and then over them at right angles up to a minimum of 250mm (which is approx 10")

Unfortunately we do not provide insulation grants for DIY work.

Our M&S approved installers drill Injection holes of 22mm or 25mm diameter (This is about the size of a 10p piece) at a predetermined pattern/distance in the walls of your home from the outside about 1.5m apart in all directions.

They then gently blow the material into the cavity which is usually a 50mm-75mm gap between the walls.

In most cases properties built before 1935 do not have a suitable cavity to accept insulation, however, it can be possible and there are instances where cavity walls have been found in properties built before 1935. Our approved assessors will look at the suitability of your property during a free no obligation survey.

We can insulate cavity walls in properties built up to, and including the year 2002 in many cases.
Properties built later than this were normally insulated to a sufficient standard during the construction process. We can check this for you as part of your free no obligation assessment.

Unfortunately, bats are an endangered species and our installers are unable to carry out insulation when bats are in residence. Please contact either English Nature 01733 455 000 or the Countryside Council for Wales 08451 306 229 who will be able to help.

Our call centre will take your application over the telephone and if convenient book your assessment date at this time.
We will use reasonable efforts to carry out an Assessment at your Property within 7 working days of your request (so long as you have provided us with all of the information required by us to carry out the assessment).

We will use reasonable efforts to carry out your Installation within 8 weeks of receipt of your signed Customer Declaration Form and Assessment Form (as long as you are able to arrange a time to give us access to your Property).

Some flats are just like houses, so they are possible to do. However, in order to complete a job on flats, all the walls need to be filled. This means that all of the residents in the block will also have to agree to the work.

Tower blocks, custom built flats with metal frames and flats where access problems are an issue are not normally possible.
Your M&S approved assessor will be able to advise you.

No charges will be incurred without your approval.

Walk boards, loft ventilation, pipe insulation, cold water tank insulation and cavity core vents will be included within the price.

Additional charges will apply for the following items and these will generally be advised by the assessor:
Scaffolding - All installers will carry some access equipment where it is required to overcome obstructions such as conservatories when carrying out cavity wall insulation. But in some cases the only safe method of accessing certain parts of properties may be by using scaffolding. This will be highlighted at your assessment and our approved M&S installers will provide a quote.
Extra wide cavities – Generally the majority of cavities are between 50mm-65mm wide but in some cases a property may have extra wide cavities which will require more insulation material to fill. There are additional charges where this is the case and these will be priced individually depending on the width of the cavity.
Loft hatch – If you require a new loft hatch or enlargement of your current loft hatch then the assessor will advise you of this during your assessment and our approved M&S installers will be able to provide quotes prior to any work being carried out.
Loft clearance – If you require any help in clearing your loft then we will be able to provide this service also. The Installers will be able to provide a quote prior to any work being carried out.
Extra meterage - If your property exceeds a maximum meterage there will be an additional charge of £5 per m² for the area above the maximum allowed for your property type. For more information about maximum meterages for your property type please email or call us direct on our number 0800 0 106 106.

But please note all quotes are subject to change. 

Insulation from M&S is currently only available in mainland Great Britain and the Isle of Wight, but we do have plans to expand on this.

If you live in Northern Ireland, Ireland, the Scottish Islands or the Isle of Man and have applied or would like to apply, please register your interest and we will be in touch when we can service your enquiry.

Yes, simply select "View bills" from the account menu on the left and select the bill you wish to print. This will open up your bill in PDF format and from there you can print the bill.

You will receive email notification when your new bill is ready to be viewed.

Yes, you can pay your bills and manage your account online by registering for paperless billing.

If your change of supply reading is amended, we must agree it with your previous supplier. Once it has been agreed, they will update their records and send you an amended final bill. This can take up to six weeks.

It can take 4-6 weeks to change your supply. Once your account is with us, we will send meter readings to your previous supplier. It can take a further 4-6 weeks for you to receive your final bill.

After your supply transfers to us, it can take up to six weeks for your previous supplier to send a final bill. If you transferred to us more than six weeks ago, please contact us.

MPAN stands for Meter Point Administration Number. It is the reference number unique to the supply of electricity at your property.

MPR stands for Meter Point Reference number. It is the number unique to the gas supply at your property.

You can contact us by phone, email or letter. We recommend that you speak to us directly so we can resolve your query quickly. Find our phone numbers here or contact us online.