As an M&S Energy customer, you’re protected by the following promises. So you know exactly what you can expect from your energy supplier - quality service, honest prices and a genuine commitment to the environment.
1. Quality service. We will:
- Look after your best interests from day one
- Make it easy for you to speak to a real person in the UK when you call
- Solve any problems you tell us about, quickly and without fuss
- Provide special help for our most vulnerable customers
2. Honest pricing. We will:
- Give you clear and accurate bills – on time
- Make it easy for you to manage your energy account
- Listen and help if you are having difficulty paying
3. Environment
- We will continue to champion environmental responsibility
- We will help you to reduce your energy use
* Please refer to our terms and conditions page